Refund policy

 If the Client is not satisfied with the Product, then the Client has the right to return the Product within 14 days after receiving the Product by notifying the Web store about it via the email address info@tumecollection.com.

The Product must be returned in their original packaging and in the same condition that the Client received it in. The Product must be unused meaning that the Product cannot have any marks, traces or damage that it did not have when the Client received the Product. The Web store will not accept any returned Products that show signs of use and they will be returned to the Client.

If the Client returns the Product based on clause 5.1 and 5.2, then the Web store will refund the Client the sum paid for the Product (shipping fees will be paid by the Client). The money for the Product will be refunded to the Client no later than 14 days after the Web store has received the Client’s refund claim, provided that the Web store receives the returned Product within this period (14 days).  

The Client has the right to contact the Web store about any defects in the Product within two months of discovering the defect. If the Product shows defects, then the Web store will replace or fix the Product or, if it is not feasible, offer a refund. The Web store is responsible for any non-conformities or defects on the Products they sell to the Client which were present when the Product was given to the Client. The Web store asks the Client to send their complaint to the email address info@tumecollection.com . The Web store will reply to the Client’s complaint in writing within 15 days.  

The Web store reserves the right to cancel the contract if it is not possible to produce the Product that the Client has ordered or if the Product was ordered during the time when there was a typographic error on the Web store regarding the Product’s price. If the contract is cancelled, then the Client will be informed of this via email and they will receive a refund as soon as possible but not later than 30 days after placing the order.